decipher - Notice history

All systems operational

Third-Party Data Services - Operational

100% - uptime
Jul 2020 · 100.0%Aug · 100.0%Sep · 99.84%

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Jul 2020
Aug 2020
Sep 2020

Electronic Signature - Operational

100% - uptime
Jul 2020 · 100.0%Aug · 99.89%Sep · 100.0%

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Jul 2020
Aug 2020
Sep 2020

Email - Operational

100% - uptime
Jul 2020 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2020
Aug 2020
Sep 2020

Bank Account Connections - Operational

100% - uptime
Jul 2020 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2020
Aug 2020
Sep 2020

Notice history

Sep 2020

Decipher Status - Experian partial outage
  • Update
    Update

    Experian has implemented a fix and is currently testing. Services appear back to normal. Another update will be provided as soon as the issue is confirmed to be fully resolved.

  • Investigating
    Investigating

    Our credit data partner Experian is currently experiencing a partial outage. It is possible that the outage may affect credit reports being generated from Decipher. Please contact our chat support team if you experience issues. Thank you.

Decipher Status - Longer than normal load times
  • Resolved
    Resolved

    The issue has been resolved. Load times are back to normal. Thanks for your patience.

  • Update
    Update

    We have identified the issue and are working to resolve it.

  • Investigating
    Investigating

    We are experiencing longer than normal load times. Our engineers are investigating the issue.

Aug 2020

Electronic signature component down
  • Resolved
    Resolved

    Signature services are now restored.

  • Investigating
    Investigating

    Our signature service provider reported a major outage in API services.

Timeout errors reported
  • Resolved
    Resolved

    We believe the timeout issues are related to a Google Chrome security update. We are in the process of notifying clients affected on a workaround.

  • Update
    Update

    We have identified the issue and are working on a fix.

  • Update
    Update

    We are continuing to work on identifying the issue. Thanks for your patience

  • Investigating
    Investigating

    We are investigating Timeouts displaying in Business Analytics and in some dashboard components.

Slow loading times
  • Resolved
    Resolved

    Issue is resolved.

  • Update
    Update

    We're working on it. Thanks for your patience

  • Investigating
    Investigating

    We are experiencing slower than normal loading times in displaying some dashboards. We have identified the issue and are working on a resolution.

Jul 2020

Latency viewing applications due to AWS Northeast Server Down.
  • Update
    Update

    The issue is resolved.

  • Update
    Update

    We are still working on it. Latency in other Decipher components also reported. Thanks for your patience.

  • Update
    Update

    We have identified the issue. Our AWS partner site in the Northeast is down. We are working to resolve the issue with assistance from AWS.

  • Investigating
    Investigating

    We are investigating this issue.

Jul 2020 to Sep 2020

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