decipher - Notice history

All systems operational

Third-Party Data Services - Operational

100% - uptime
Aug 2020 · 100.0%Sep · 99.84%Oct · 100.0%

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Aug 2020
Sep 2020
Oct 2020

Electronic Signature - Operational

100% - uptime
Aug 2020 · 99.89%Sep · 100.0%Oct · 99.89%

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Aug 2020
Sep 2020
Oct 2020

Email - Operational

100% - uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2020
Sep 2020
Oct 2020

Bank Account Connections - Operational

100% - uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2020
Sep 2020
Oct 2020

Notice history

Oct 2020

Decipher Status: Application detail stage and person assigned mismatch issue
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are investigating an issue affecting what is being displayed at the top of Application Detail. The stage and the individual assigned are not displaying correctly on the upper right hand corner. This is only affecting application detail so all stages and persons assigned under the Applications tab are correct. We will provide an update soon.

Decipher Status - Digital Signature Services Interrupted
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Update
    UTC
    Update

    They have identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    Our digital signature partner is experiencing an outage at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon.

Sep 2020

Decipher Status - Experian partial outage
  • Update
    UTC
    Update

    Experian has implemented a fix and is currently testing. Services appear back to normal. Another update will be provided as soon as the issue is confirmed to be fully resolved.

  • Investigating
    UTC
    Investigating

    Our credit data partner Experian is currently experiencing a partial outage. It is possible that the outage may affect credit reports being generated from Decipher. Please contact our chat support team if you experience issues. Thank you.

Decipher Status - Longer than normal load times
  • Resolved
    UTC
    Resolved

    The issue has been resolved. Load times are back to normal. Thanks for your patience.

  • Update
    UTC
    Update

    We have identified the issue and are working to resolve it.

  • Investigating
    UTC
    Investigating

    We are experiencing longer than normal load times. Our engineers are investigating the issue.

Aug 2020

Electronic signature component down
  • Resolved
    UTC
    Resolved

    Signature services are now restored.

  • Investigating
    UTC
    Investigating

    Our signature service provider reported a major outage in API services.

Timeout errors reported
  • Resolved
    UTC
    Resolved

    We believe the timeout issues are related to a Google Chrome security update. We are in the process of notifying clients affected on a workaround.

  • Update
    UTC
    Update

    We have identified the issue and are working on a fix.

  • Update
    UTC
    Update

    We are continuing to work on identifying the issue. Thanks for your patience

  • Investigating
    UTC
    Investigating

    We are investigating Timeouts displaying in Business Analytics and in some dashboard components.

Slow loading times
  • Resolved
    UTC
    Resolved

    Issue is resolved.

  • Update
    UTC
    Update

    We're working on it. Thanks for your patience

  • Investigating
    UTC
    Investigating

    We are experiencing slower than normal loading times in displaying some dashboards. We have identified the issue and are working on a resolution.

Aug 2020 to Oct 2020

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