decipher Status - Incident history https://decipher.instatus.com decipher Fri, 3 Apr 2026 13:00:00 +0000 Scheduled Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Bank Account Connections, Applications, Dashboard Components, Accounting Connections, Email, Documents, CRM, Third-Party Data Services, Electronic Signature, Decipher Analytics Apr 3, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 3, 13:10:00 GMT+0 - Completed - Maintenance has completed successfully Apr 3, 13:00:00 GMT+0 - Identified - We will be carrying out regularly scheduled maintenance on April 3rd for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you. Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out regularly scheduled maintenance on April 3rd for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you..</p> ]]> Fri, 3 Apr 2026 13:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5o44e00ty9jblsuup4syh https://decipher.instatus.com/maintenance/cmng5o44e00ty9jblsuup4syh Chat Support Down Type: Incident Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents Jan 9, 19:59:00 GMT+0 - Investigating - Our chat support provider is currently down and working to restore service. In the meantime, please email julian@deciphercredit.com or lisa@deciphercredit.com if you need assistance. Thank you! Jan 9, 20:55:47 GMT+0 - Resolved - Chat support is back and we will continue to monitor. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:59:00</var> GMT+0</small><br><strong>Investigating</strong> - Our chat support provider is currently down and working to restore service. In the meantime, please email julian@deciphercredit.com or lisa@deciphercredit.com if you need assistance. Thank you!.</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:55:47</var> GMT+0</small><br><strong>Resolved</strong> - Chat support is back and we will continue to monitor..</p> ]]> Fri, 9 Jan 2026 19:59:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00uixcp439wg73xh https://decipher.instatus.com/incident/cmng5ekcz00uixcp439wg73xh Scheduled Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Mar 22, 01:00:00 GMT+0 - Identified - We will be carrying out regularly scheduled maintenance on March 21st for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you. Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out regularly scheduled maintenance on March 21st for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you..</p> ]]> Sat, 22 Mar 2025 01:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfq00vfxcp47ign4imx https://decipher.instatus.com/maintenance/cmng5ekfq00vfxcp47ign4imx Scheduled Maintenance - Decipher Type: Maintenance Duration: 5 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Nov 30, 03:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance on Nov 29th for a brief period of 5 minutes starting at 10:00pm EST. Service should not be affected during the brief maintenance window. Thank you. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance on Nov 29th for a brief period of 5 minutes starting at 10:00pm EST. Service should not be affected during the brief maintenance window. Thank you..</p> ]]> Sat, 30 Nov 2024 03:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfq00vdxcp40pwvcjah https://decipher.instatus.com/maintenance/cmng5ekfq00vdxcp40pwvcjah Errors Sending Documents for Signature Type: Incident Affected Components: Electronic Signature Nov 12, 15:45:00 GMT+0 - Investigating - We are seeing errors when trying to send documents for signature. We are currently investigating the issue. Nov 12, 16:36:33 GMT+0 - Resolved - This has been resolved. Nov 12, 15:47:36 GMT+0 - Investigating - Our signature partner has implemented a fix and we are monitoring the results. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing errors when trying to send documents for signature. We are currently investigating the issue..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:36:33</var> GMT+0</small><br><strong>Resolved</strong> - This has been resolved..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>15:47:36</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner has implemented a fix and we are monitoring the results..</p> ]]> Tue, 12 Nov 2024 15:45:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00uexcp4ewiyd32a https://decipher.instatus.com/incident/cmng5ekcz00uexcp4ewiyd32a Signature Service Degraded Type: Incident Affected Components: Electronic Signature Nov 8, 15:02:00 GMT+0 - Investigating - Our signature partner is currently experiencing issues and documents for signature are not accessible. They are investigating the issue. We are monitoring closely and will post updates regularly. Nov 8, 18:07:48 GMT+0 - Resolved - This has been resolved and we will continue to monitor. Nov 8, 17:13:15 GMT+0 - Investigating - Our signature partner continues working on the issue. Documents are now accessible for signature but after signing, there are delays in obtaining the signed document and signature log. We will continue monitoring and post updates. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:02:00</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner is currently experiencing issues and documents for signature are not accessible. They are investigating the issue. We are monitoring closely and will post updates regularly..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:07:48</var> GMT+0</small><br><strong>Resolved</strong> - This has been resolved and we will continue to monitor..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:13:15</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner continues working on the issue. Documents are now accessible for signature but after signing, there are delays in obtaining the signed document and signature log. We will continue monitoring and post updates..</p> ]]> Fri, 8 Nov 2024 15:02:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00uaxcp4dnpygm0k https://decipher.instatus.com/incident/cmng5ekcz00uaxcp4dnpygm0k Signature System Errors Type: Incident Affected Components: Electronic Signature Oct 23, 16:17:00 GMT+0 - Investigating - We are currently experiencing elevated error rates with our signature partner with documents sent for signature not being accessible. Our signature partner is aware of the issue and is investigating. We will provide continued updates. Thanks for your patience. Oct 23, 19:05:35 GMT+0 - Resolved - This issue has been resolved and we will continue to monitor. Oct 23, 17:10:49 GMT+0 - Investigating - A fix was implemented and we are monitoring results. Oct 23, 17:10:20 GMT+0 - Investigating - The issue has been identified by our signature partner and a fix is being implemented. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>16:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates with our signature partner with documents sent for signature not being accessible. Our signature partner is aware of the issue and is investigating. We will provide continued updates. Thanks for your patience..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>19:05:35</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved and we will continue to monitor..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:10:49</var> GMT+0</small><br><strong>Investigating</strong> - A fix was implemented and we are monitoring results..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:10:20</var> GMT+0</small><br><strong>Investigating</strong> - The issue has been identified by our signature partner and a fix is being implemented..</p> ]]> Wed, 23 Oct 2024 16:17:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00u5xcp437xl6pbo https://decipher.instatus.com/incident/cmng5ekcz00u5xcp437xl6pbo Dashboards Unavailable Type: Incident Affected Components: Dashboard Components Sep 16, 14:15:00 GMT+0 - Investigating - We are currently experiencing degraded performance of some dashboard reports. Our engineers are working on the issue. We will post an update shortly. Thanks for your patience. Sep 17, 01:41:34 GMT+0 - Resolved - A fix has been implemented and dashboards are back to normal. This incident has been resolved. Sep 16, 22:21:33 GMT+0 - Investigating - Specialty dashboards continue to be affected. Our engineers are working on a fix. Thanks for your continued patience. Sep 16, 15:16:30 GMT+0 - Investigating - Our engineers are continuing to work on this. Thanks for your patience. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance of some dashboard reports. Our engineers are working on the issue. We will post an update shortly. Thanks for your patience..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>01:41:34</var> GMT+0</small><br><strong>Resolved</strong> - A fix has been implemented and dashboards are back to normal. This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>22:21:33</var> GMT+0</small><br><strong>Investigating</strong> - Specialty dashboards continue to be affected. Our engineers are working on a fix. Thanks for your continued patience..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:16:30</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are continuing to work on this. Thanks for your patience..</p> ]]> Mon, 16 Sep 2024 14:15:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00u0xcp4flb9czy5 https://decipher.instatus.com/incident/cmng5ekcz00u0xcp4flb9czy5 Copy of Chat Support Service Currently Down Type: Incident May 29, 16:19:00 GMT+0 - Investigating - Our chat service is currently down. Our chat service provider is working on a fix. In the meantime, please send any requests to support@deciphercredit.com. Thank you for your patience. We will let you know as soon as the chat system is back up. May 29, 17:20:06 GMT+0 - Resolved - Chat support is now back up and running. Thanks for your patience. Type: Incident

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:19:00</var> GMT+0</small><br><strong>Investigating</strong> - Our chat service is currently down. Our chat service provider is working on a fix. In the meantime, please send any requests to support@deciphercredit.com. Thank you for your patience. We will let you know as soon as the chat system is back up..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>17:20:06</var> GMT+0</small><br><strong>Resolved</strong> - Chat support is now back up and running. Thanks for your patience..</p> ]]> Wed, 29 May 2024 16:19:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00txxcp47l8ggjud https://decipher.instatus.com/incident/cmng5ekcz00txxcp47l8ggjud Decipher: Scheduled Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics May 18, 00:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance this evening, May 17th, for a brief period of 5 minutes starting at 8:00pm EST. Service may be degraded during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance this evening, May 17th, for a brief period of 5 minutes starting at 8:00pm EST. Service may be degraded during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..</p> ]]> Sat, 18 May 2024 00:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00vbxcp43mcb45io https://decipher.instatus.com/maintenance/cmng5ekfp00vbxcp43mcb45io Decipher: Scheduled Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Mar 29, 00:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance on Thursday evening, March 28th, for a brief period of 10 minutes starting at 8:00pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance on Thursday evening, March 28th, for a brief period of 10 minutes starting at 8:00pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..</p> ]]> Fri, 29 Mar 2024 00:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00v9xcp41txoexr4 https://decipher.instatus.com/maintenance/cmng5ekfp00v9xcp41txoexr4 Decipher - Scheduled Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Mar 9, 03:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance on Friday evening 03/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance on Friday evening 03/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..</p> ]]> Sat, 9 Mar 2024 03:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00v7xcp4e9axd5ny https://decipher.instatus.com/maintenance/cmng5ekfp00v7xcp4e9axd5ny Decipher - Scheduled Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Dec 9, 03:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance on Friday evening 12/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance on Friday evening 12/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..</p> ]]> Sat, 9 Dec 2023 03:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00v5xcp47q2j87kc https://decipher.instatus.com/maintenance/cmng5ekfp00v5xcp47q2j87kc Chat Currently Down Type: Incident Oct 12, 14:29:00 GMT+0 - Investigating - Our chat system provider is currently down. Chat support requests are not being received. Please route any immediate chat requests to support@deciphercredit.com and our team will respond via Email in the interim. We will send updates on the status as our Chat provider recovers. Oct 12, 15:35:23 GMT+0 - Resolved - This issue has been resolved. Oct 12, 14:55:40 GMT+0 - Investigating - Our chat provider has implemented a fix. It looks like the issue is resolved but we will monitor before fully resolving the incident. Oct 12, 14:53:33 GMT+0 - Investigating - Our chat provider is investigating. Chats are still not being received, please continue sending requests via Email to support@deciphercredit.com. Thanks for your patience. Type: Incident

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>14:29:00</var> GMT+0</small><br><strong>Investigating</strong> - Our chat system provider is currently down. Chat support requests are not being received. Please route any immediate chat requests to support@deciphercredit.com and our team will respond via Email in the interim. We will send updates on the status as our Chat provider recovers..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>15:35:23</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>14:55:40</var> GMT+0</small><br><strong>Investigating</strong> - Our chat provider has implemented a fix. It looks like the issue is resolved but we will monitor before fully resolving the incident..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>14:53:33</var> GMT+0</small><br><strong>Investigating</strong> - Our chat provider is investigating. Chats are still not being received, please continue sending requests via Email to support@deciphercredit.com. Thanks for your patience..</p> ]]> Thu, 12 Oct 2023 14:29:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00tsxcp4917m1hcj https://decipher.instatus.com/incident/cmng5ekcz00tsxcp4917m1hcj Degraded Email Performance Type: Incident Affected Components: Email Aug 29, 16:17:00 GMT+0 - Investigating - Our Email service provider is currently experiencing intermittent connection issues and users are experiencing 404 errors when attempting to send an email. The issue has been identified and a fix has been put in place. We are currently monitoring and will send a status update shortly. Aug 29, 16:19:47 GMT+0 - Resolved - The fix was implemented successfully and Email is back to normal. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:17:00</var> GMT+0</small><br><strong>Investigating</strong> - Our Email service provider is currently experiencing intermittent connection issues and users are experiencing 404 errors when attempting to send an email. The issue has been identified and a fix has been put in place. We are currently monitoring and will send a status update shortly..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:19:47</var> GMT+0</small><br><strong>Resolved</strong> - The fix was implemented successfully and Email is back to normal..</p> ]]> Tue, 29 Aug 2023 16:17:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00tpxcp4grsxa30s https://decipher.instatus.com/incident/cmng5ekcz00tpxcp4grsxa30s Errors Sending Documents for Signature Type: Incident Affected Components: Electronic Signature Jul 17, 13:31:00 GMT+0 - Investigating - Our signature partner is experiencing an outage and is working to fix the issue. You will encounter errors sending documents for signature. We will be monitoring the status closely and will provide ongoing updates as the issue is resolved. Any automated documents sent for signature may need to be resent as soon as the service is restored, we will provide additional guidance along with our updates. Jul 17, 21:32:00 GMT+0 - Resolved - Service is restored and users can resume sending documents. We will continue to monitor. Jul 17, 21:30:32 GMT+0 - Investigating - We are currently monitoring the fix implemented by our signature partner. Jul 17, 21:15:51 GMT+0 - Investigating - Our signature partner has completed implementing a fix and they are currently monitoring the results. We are also monitoring on our end. We will update you as soon as you can resume sending documents. Jul 17, 17:14:25 GMT+0 - Investigating - Our signature partner continues working on restoring service. We will continue providing updates. Jul 17, 17:13:16 GMT+0 - Investigating - Our signature partner continues to work on a fix. We will continue to provide updates as they become available. Thanks for your continued patience. Jul 17, 15:47:56 GMT+0 - Investigating - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience. Jul 17, 14:19:59 GMT+0 - Investigating - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner is experiencing an outage and is working to fix the issue. You will encounter errors sending documents for signature. We will be monitoring the status closely and will provide ongoing updates as the issue is resolved. Any automated documents sent for signature may need to be resent as soon as the service is restored, we will provide additional guidance along with our updates..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>21:32:00</var> GMT+0</small><br><strong>Resolved</strong> - Service is restored and users can resume sending documents. We will continue to monitor..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>21:30:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently monitoring the fix implemented by our signature partner..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>21:15:51</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner has completed implementing a fix and they are currently monitoring the results. We are also monitoring on our end. We will update you as soon as you can resume sending documents..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>17:14:25</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner continues working on restoring service. We will continue providing updates..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>17:13:16</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner continues to work on a fix. We will continue to provide updates as they become available. Thanks for your continued patience..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>15:47:56</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>14:19:59</var> GMT+0</small><br><strong>Investigating</strong> - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience..</p> ]]> Mon, 17 Jul 2023 13:31:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00tgxcp4ck692n1k https://decipher.instatus.com/incident/cmng5ekcz00tgxcp4ck692n1k Scheduled Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Dashboard Components, Applications, Electronic Signature, Documents, CRM, Decipher Analytics Apr 12, 01:30:00 GMT+0 - Identified - We will perform scheduled maintenance beginning on April 11, 2023 at 9:30 PM (EST). The maintenance will last for 5 minutes. During this time, some services may be degraded. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform scheduled maintenance beginning on April 11, 2023 at 9:30 PM (EST). The maintenance will last for 5 minutes. During this time, some services may be degraded..</p> ]]> Wed, 12 Apr 2023 01:30:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00v3xcp499mfdrpi https://decipher.instatus.com/maintenance/cmng5ekfp00v3xcp499mfdrpi Degraded Email Performance Type: Incident Affected Components: Email Feb 21, 21:00:00 GMT+0 - Investigating - Our Email service provider is currently experiencing intermittent connection issues. They are working on the issue and we will be monitoring the status and will send updates. Thanks for your patience. Feb 21, 21:39:50 GMT+0 - Resolved - This issue has been resolved. Our team will continue to monitor in case we see any further issues. Feb 21, 21:38:32 GMT+0 - Investigating - Our Email service provider implemented a fix. We are monitoring and will post an update as soon as the issue is fully resolved. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Our Email service provider is currently experiencing intermittent connection issues. They are working on the issue and we will be monitoring the status and will send updates. Thanks for your patience..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>21:39:50</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Our team will continue to monitor in case we see any further issues..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>21:38:32</var> GMT+0</small><br><strong>Investigating</strong> - Our Email service provider implemented a fix. We are monitoring and will post an update as soon as the issue is fully resolved..</p> ]]> Tue, 21 Feb 2023 21:00:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00tcxcp4cteu4aa8 https://decipher.instatus.com/incident/cmng5ekcz00tcxcp4cteu4aa8 Scheduled Maintenance - January 10, 2023 Type: Maintenance Duration: 15 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Jan 11, 02:30:00 GMT+0 - Identified - We will perform scheduled maintenance beginning on January 10, 2023 at 9:30 PM (EST). The maintenance will last for 15 minutes. During this time, some services might not be available. Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform scheduled maintenance beginning on January 10, 2023 at 9:30 PM (EST). The maintenance will last for 15 minutes. During this time, some services might not be available..</p> ]]> Wed, 11 Jan 2023 02:30:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00v1xcp40ie22gyy https://decipher.instatus.com/maintenance/cmng5ekfp00v1xcp40ie22gyy Bankruptcies Report Currently Down Type: Incident Affected Components: Third-Party Data Services Dec 22, 17:30:00 GMT+0 - Investigating - We are experiencing issues generating the Bankruptcies/Judgements/Liens Report. We have contacted our provider and they confirmed their service is down and they are working to restore it. If you ran any reports and have run into this issue, please hold off on running the reports again until the service is back up. Once the service is restored, please contact our chat support team to assist in getting the reports. We will provide an update shortly. Thanks for your patience. Dec 22, 19:51:39 GMT+0 - Resolved - The service has been restored. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing issues generating the Bankruptcies/Judgements/Liens Report. We have contacted our provider and they confirmed their service is down and they are working to restore it. If you ran any reports and have run into this issue, please hold off on running the reports again until the service is back up. Once the service is restored, please contact our chat support team to assist in getting the reports. We will provide an update shortly. Thanks for your patience..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>19:51:39</var> GMT+0</small><br><strong>Resolved</strong> - The service has been restored..</p> ]]> Thu, 22 Dec 2022 17:30:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00t9xcp470uj2aze https://decipher.instatus.com/incident/cmng5ekcz00t9xcp470uj2aze Dashboards Degraded Type: Incident Affected Components: Dashboard Components Oct 6, 13:18:00 GMT+0 - Investigating - We are currently experiencing degraded performance with our dashboards. Our engineering team has identified the problem and is working on a fix. We will keep you posted on the status until it is resolved. Oct 6, 13:33:13 GMT+0 - Resolved - The incident has been resolved Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:18:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance with our dashboards. Our engineering team has identified the problem and is working on a fix. We will keep you posted on the status until it is resolved..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:33:13</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Thu, 6 Oct 2022 13:18:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00t6xcp40d5igyl8 https://decipher.instatus.com/incident/cmng5ekcz00t6xcp40d5igyl8 Decipher - Scheduled Maintenance Type: Maintenance Duration: 20 minutes Affected Components: Dashboard Components, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Jun 17, 23:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance on Friday, June 17th for a period of 20 minutes starting at 7pm EST. Service will not be interrupted during the maintenance window. If you have any questions, please contact support@deciphercredit.com or via chat. Thank you. Type: Maintenance

Duration: 20 minutes

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance on Friday, June 17th for a period of 20 minutes starting at 7pm EST. Service will not be interrupted during the maintenance window. If you have any questions, please contact support@deciphercredit.com or via chat. Thank you..</p> ]]> Fri, 17 Jun 2022 23:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00uzxcp495by3745 https://decipher.instatus.com/maintenance/cmng5ekfp00uzxcp495by3745 Email performance is degraded Type: Incident Affected Components: Email Jun 9, 13:29:00 GMT+0 - Investigating - We have identified an issue that is affecting email performance. We are working on a fix and will provide updates. Jun 9, 16:17:38 GMT+0 - Resolved - The incident has been resolved Jun 9, 15:44:34 GMT+0 - Investigating - Outbound delivery has fully recovered. We are currently experiencing a delay as we catch up from the previous delivery issues. Jun 9, 15:07:00 GMT+0 - Investigating - We are continuing to work on a fix. Jun 9, 14:44:16 GMT+0 - Investigating - We continue to work on a fix and are still experiencing sending delays. All other services are fully operational. Jun 9, 13:59:50 GMT+0 - Investigating - We are continuing to work on this issue. Jun 9, 13:58:11 GMT+0 - Investigating - We are experiencing sending delays but are continuing to work on a fix. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:29:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue that is affecting email performance. We are working on a fix and will provide updates..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:17:38</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:44:34</var> GMT+0</small><br><strong>Investigating</strong> - Outbound delivery has fully recovered. We are currently experiencing a delay as we catch up from the previous delivery issues..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:07:00</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on a fix..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:44:16</var> GMT+0</small><br><strong>Investigating</strong> - We continue to work on a fix and are still experiencing sending delays. All other services are fully operational..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:59:50</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on this issue..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:58:11</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing sending delays but are continuing to work on a fix..</p> ]]> Thu, 9 Jun 2022 13:29:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00syxcp40rrshejw https://decipher.instatus.com/incident/cmng5ekcz00syxcp40rrshejw Errors with Signed Documents Type: Incident Affected Components: Electronic Signature Jun 2, 18:31:00 GMT+0 - Investigating - We are investigating errors with signed documents. We have contacted our signature partner and will post updates shortly. Thank you for your patience. Jun 2, 20:24:00 GMT+0 - Resolved - The issue has been resolved and we will continue to monitor. If you have any questions on a specific document, please reach out to our Chat support team to assist you. Thank you! Jun 2, 18:39:32 GMT+0 - Investigating - We have identified the issue and are working on a fix. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:31:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating errors with signed documents. We have contacted our signature partner and will post updates shortly. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:24:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and we will continue to monitor. If you have any questions on a specific document, please reach out to our Chat support team to assist you. Thank you!.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:39:32</var> GMT+0</small><br><strong>Investigating</strong> - We have identified the issue and are working on a fix..</p> ]]> Thu, 2 Jun 2022 18:31:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00suxcp4b1m46of6 https://decipher.instatus.com/incident/cmng5ekcz00suxcp4b1m46of6 Errors Loading Decipher Type: Incident Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents Apr 19, 21:27:00 GMT+0 - Investigating - We are currently investigating errors with loading Decipher. We will update here as soon as we have identified the issue. Thanks for your patience. Apr 19, 21:36:13 GMT+0 - Resolved - We detected and fixed the issue. All systems are back to normal. We will be monitoring in case anything changes. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>21:27:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating errors with loading Decipher. We will update here as soon as we have identified the issue. Thanks for your patience..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>21:36:13</var> GMT+0</small><br><strong>Resolved</strong> - We detected and fixed the issue. All systems are back to normal. We will be monitoring in case anything changes..</p> ]]> Tue, 19 Apr 2022 21:27:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00srxcp44bgkgwrf https://decipher.instatus.com/incident/cmng5ekcz00srxcp44bgkgwrf Scheduled Maintenace Type: Maintenance Duration: 15 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Apr 18, 03:30:00 GMT+0 - Identified - For a period of 15 minutes beginning at 11:30pm EST on Sunday 04-17-2022, clients may experience a series of interruptions. This is due to planned maintenance work required. During the maintenance window, clients will experience limited functionality and our core services may be unavailable. Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - For a period of 15 minutes beginning at 11:30pm EST on Sunday 04-17-2022, clients may experience a series of interruptions. This is due to planned maintenance work required. During the maintenance window, clients will experience limited functionality and our core services may be unavailable..</p> ]]> Mon, 18 Apr 2022 03:30:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00uxxcp437hy0x6o https://decipher.instatus.com/maintenance/cmng5ekfp00uxxcp437hy0x6o Degraded Performance: Experian Reports Type: Incident Affected Components: Third-Party Data Services Apr 12, 20:10:00 GMT+0 - Investigating - API service performance with our third-party data provider, Experian, is currently degraded with some reports returning errors. We have contacted them and they are working to resolve the issue. We will send an update over the next 30 minutes. Thanks for your patience. If you have any questions on a specific report, you can reach out to our chat support team for fastest response. Apr 12, 22:22:36 GMT+0 - Resolved - The issue has been resolved and we will continue to monitor. If you have any reports that were not successfully received, please Evaluate again or Run the Report again. Thanks for your patience. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:10:00</var> GMT+0</small><br><strong>Investigating</strong> - API service performance with our third-party data provider, Experian, is currently degraded with some reports returning errors. We have contacted them and they are working to resolve the issue. We will send an update over the next 30 minutes. Thanks for your patience. If you have any questions on a specific report, you can reach out to our chat support team for fastest response..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>22:22:36</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and we will continue to monitor. If you have any reports that were not successfully received, please Evaluate again or Run the Report again. Thanks for your patience..</p> ]]> Tue, 12 Apr 2022 20:10:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00soxcp4h35u8tfv https://decipher.instatus.com/incident/cmng5ekcz00soxcp4h35u8tfv Scheduled Release Type: Maintenance Duration: 15 minutes Affected Components: Dashboard Components, Applications Apr 6, 03:00:00 GMT+0 - Identified - Scheduled Release: -Updated Document Checklist and added ability to open images or any PDF document. Added ability to annotate, add review points and comments to a PDF as well as tie back to specific checklist items. Added functionality to Archive and Restore. -Added ability to view Excel and Word documents to Document Checklist. -Added ability to customize main Application Detail header. -Added unique email validation for Contacts. Type: Maintenance

Duration: 15 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled Release: -Updated Document Checklist and added ability to open images or any PDF document. Added ability to annotate, add review points and comments to a PDF as well as tie back to specific checklist items. Added functionality to Archive and Restore. -Added ability to view Excel and Word documents to Document Checklist. -Added ability to customize main Application Detail header. -Added unique email validation for Contacts..</p> ]]> Wed, 6 Apr 2022 03:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00uvxcp4c8o00ajl https://decipher.instatus.com/maintenance/cmng5ekfp00uvxcp4c8o00ajl Scheduled Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Dashboard Components, Third-Party Data Services, Applications, Documents, CRM, Decipher Analytics Mar 19, 03:15:00 GMT+0 - Identified - For a period of 5 minutes beginning at 11:15pm EST on Friday 03-18-2022, clients may experience a series of interruptions to our core features. This is due to planned maintenance work required. During the maintenance window, loading application detail, clients, business relationships, credit reports, and dashboards may be degraded or unavailable and clients will experience limited functionality. Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Identified</strong> - For a period of 5 minutes beginning at 11:15pm EST on Friday 03-18-2022, clients may experience a series of interruptions to our core features. This is due to planned maintenance work required. During the maintenance window, loading application detail, clients, business relationships, credit reports, and dashboards may be degraded or unavailable and clients will experience limited functionality..</p> ]]> Sat, 19 Mar 2022 03:15:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00utxcp4b5u57sen https://decipher.instatus.com/maintenance/cmng5ekfp00utxcp4b5u57sen Latency in Decipher Type: Incident Affected Components: Dashboard Components, Decipher Analytics, CRM, Email, Documents Nov 29, 17:00:00 GMT+0 - Investigating - We are currently investigating latency in Decipher and error messages being received. We will keep you updated as this issue is resolved. Thanks for your patience. Nov 29, 18:05:28 GMT+0 - Resolved - The latency issue has been resolved and was related to a security update performed over the weekend. Nov 29, 17:43:28 GMT+0 - Investigating - We have identified the issue and are working on a fix. Type: Incident

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating latency in Decipher and error messages being received. We will keep you updated as this issue is resolved. Thanks for your patience..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>18:05:28</var> GMT+0</small><br><strong>Resolved</strong> - The latency issue has been resolved and was related to a security update performed over the weekend..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>17:43:28</var> GMT+0</small><br><strong>Investigating</strong> - We have identified the issue and are working on a fix..</p> ]]> Mon, 29 Nov 2021 17:00:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00skxcp4cegq9zt0 https://decipher.instatus.com/incident/cmng5ekcz00skxcp4cegq9zt0 Decipher - Scheduled Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Dashboard Components, Third-Party Data Services, Applications, Electronic Signature, Documents, CRM, Decipher Analytics Nov 25, 18:00:00 GMT+0 - Identified - Upcoming scheduled maintenance notice: Between Thursday November 25 01:00 EST and 01:15PM EST, customers may experience interruptions to the following features: Dashboard, Applications, Third Party Data Services, E-signature, Business Analytics and CRM. This is due to planned security updates on our core services. What is the impact? During the maintenance window service may be degraded or unavailable for a period of 15 minutes. Why are we doing this? Necessary security updates will be made. What will happen to inbound emails? No impact Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Upcoming scheduled maintenance notice: Between Thursday November 25 01:00 EST and 01:15PM EST, customers may experience interruptions to the following features: Dashboard, Applications, Third Party Data Services, E-signature, Business Analytics and CRM. This is due to planned security updates on our core services. What is the impact? During the maintenance window service may be degraded or unavailable for a period of 15 minutes. Why are we doing this? Necessary security updates will be made. What will happen to inbound emails? No impact.</p> ]]> Thu, 25 Nov 2021 18:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00urxcp41j9m1yqp https://decipher.instatus.com/maintenance/cmng5ekfp00urxcp41j9m1yqp Latency in Decipher Type: Incident Affected Components: Dashboard Components, Decipher Analytics Nov 24, 19:17:42 GMT+0 - Resolved - This issue has been resolved. Nov 24, 18:03:00 GMT+0 - Investigating - We are currently investigating latency with some dashboard components in Decipher. We will keep you posted on the status until the issue is resolved. Type: Incident

Affected Components: ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>19:17:42</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:03:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating latency with some dashboard components in Decipher. We will keep you posted on the status until the issue is resolved..</p> ]]> Wed, 24 Nov 2021 18:03:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00shxcp4frehbe4f https://decipher.instatus.com/incident/cmng5ekcz00shxcp4frehbe4f Experian API Service Down Type: Incident Affected Components: Third-Party Data Services Nov 10, 14:00:00 GMT+0 - Investigating - Experian API service is currently down. We have contacted them and they are working to resolve the issue. We will advise as soon as the issue is resolved. Thanks for your patience. Nov 12, 04:07:00 GMT+0 - Resolved - This issue has been fully resolved. If clients attempted to retrieve Experian reports during this outage, please Evaluate again to retrieve the reports. Contact our support team if you have any questions or need additional guidance. Nov 11, 20:02:39 GMT+0 - Investigating - The API is back up but our team is still running tests. We will post an update when the issue is fully resolved. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Experian API service is currently down. We have contacted them and they are working to resolve the issue. We will advise as soon as the issue is resolved. Thanks for your patience..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>04:07:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been fully resolved. If clients attempted to retrieve Experian reports during this outage, please Evaluate again to retrieve the reports. Contact our support team if you have any questions or need additional guidance..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>20:02:39</var> GMT+0</small><br><strong>Investigating</strong> - The API is back up but our team is still running tests. We will post an update when the issue is fully resolved..</p> ]]> Wed, 10 Nov 2021 14:00:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00sdxcp4dqgfg5fe https://decipher.instatus.com/incident/cmng5ekcz00sdxcp4dqgfg5fe Experian is currently experiencing degraded performance. Type: Incident Affected Components: Third-Party Data Services Sep 16, 00:02:08 GMT+0 - Resolved - This issue has been resolved. Thank you. Sep 15, 20:31:00 GMT+0 - Investigating - Experian is currently experiencing degraded performance. They are looking into the issue. If you have not received a credit report, please contact our team via chat support. We will provide updates. Thanks for your patience. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>00:02:08</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>20:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Experian is currently experiencing degraded performance. They are looking into the issue. If you have not received a credit report, please contact our team via chat support. We will provide updates. Thanks for your patience..</p> ]]> Wed, 15 Sep 2021 20:31:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00saxcp46x5k2lbu https://decipher.instatus.com/incident/cmng5ekcz00saxcp46x5k2lbu Digital Signature Service Outage Type: Incident Aug 26, 21:53:00 GMT+0 - Investigating - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience. Aug 27, 01:03:00 GMT+0 - Resolved - This has been resolved by our signature partner. Type: Incident

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>21:53:00</var> GMT+0</small><br><strong>Investigating</strong> - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>01:03:00</var> GMT+0</small><br><strong>Resolved</strong> - This has been resolved by our signature partner..</p> ]]> Thu, 26 Aug 2021 21:53:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00s7xcp4a1da4vdt https://decipher.instatus.com/incident/cmng5ekcz00s7xcp4a1da4vdt Digital Signature Services Interruptions Type: Incident Affected Components: Electronic Signature Aug 26, 20:04:00 GMT+0 - Investigating - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience. Aug 26, 20:48:37 GMT+0 - Resolved - The incident has been resolved Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>20:04:00</var> GMT+0</small><br><strong>Investigating</strong> - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>20:48:37</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Thu, 26 Aug 2021 20:04:00 +0000 https://decipher.instatus.com/incident/cmng5ekcz00s4xcp4dpo3dl46 https://decipher.instatus.com/incident/cmng5ekcz00s4xcp4dpo3dl46 Services down Type: Incident Affected Components: Dashboard Components, Decipher Analytics, CRM, Documents Jul 22, 21:24:16 GMT+0 - Investigating - This incident has been resolved. Thank you. Jul 22, 21:18:00 GMT+0 - Investigating - We are currently experiencing an outage and we have identified the root cause of the problem. Our engineering team is working on fixing the issue. We will keep you posted on the status until it is resolved. Thank you for your patience. Type: Incident

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:24:16</var> GMT+0</small><br><strong>Investigating</strong> - This incident has been resolved. Thank you..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:18:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage and we have identified the root cause of the problem. Our engineering team is working on fixing the issue. We will keep you posted on the status until it is resolved. Thank you for your patience..</p> ]]> Thu, 22 Jul 2021 21:18:00 +0000 https://decipher.instatus.com/incident/cmng5ekcy00s1xcp4dvjuappx https://decipher.instatus.com/incident/cmng5ekcy00s1xcp4dvjuappx Partial Service Outage Type: Incident Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents Jun 4, 15:29:00 GMT+0 - Investigating - We are investigating a partial service outage. Jun 4, 15:33:26 GMT+0 - Resolved - The issue has been resolved. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>15:29:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a partial service outage..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>15:33:26</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved..</p> ]]> Fri, 4 Jun 2021 15:29:00 +0000 https://decipher.instatus.com/incident/cmng5ekcy00ryxcp4hy0cb9nz https://decipher.instatus.com/incident/cmng5ekcy00ryxcp4hy0cb9nz Dashboard Unavailable Type: Incident Affected Components: Dashboard Components May 13, 13:26:00 GMT+0 - Investigating - Dashboard components are currently unavailable. We are investigating the issue. May 13, 14:12:17 GMT+0 - Resolved - This issue has been resolved. May 13, 13:28:10 GMT+0 - Investigating - We have identified the issue and are working on a fix. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>13:26:00</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard components are currently unavailable. We are investigating the issue..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:12:17</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>13:28:10</var> GMT+0</small><br><strong>Investigating</strong> - We have identified the issue and are working on a fix..</p> ]]> Thu, 13 May 2021 13:26:00 +0000 https://decipher.instatus.com/incident/cmng5ekcy00ruxcp4e48o10i5 https://decipher.instatus.com/incident/cmng5ekcy00ruxcp4e48o10i5 Scheduled Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Applications Feb 25, 01:33:34 GMT+0 - Identified - The maintenance has been started Feb 25, 01:30:00 GMT+0 - Identified - For a period of 10 minutes beginning at 8:30pm EST on Monday 02-24-2021, clients may experience a series of interruptions to the following features: Application Detail. This is due to planned maintenance work required on our application service. During the maintenance window, loading application detail may be degraded or unavailable and clients will experience limited functionality within application detail. Feb 25, 01:42:38 GMT+0 - Identified - The maintenance has been completed Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:33:34</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been started.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - For a period of 10 minutes beginning at 8:30pm EST on Monday 02-24-2021, clients may experience a series of interruptions to the following features: Application Detail. This is due to planned maintenance work required on our application service. During the maintenance window, loading application detail may be degraded or unavailable and clients will experience limited functionality within application detail..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:42:38</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been completed.</p> ]]> Thu, 25 Feb 2021 01:30:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00unxcp48z4s4pwo https://decipher.instatus.com/maintenance/cmng5ekfp00unxcp48z4s4pwo Decipher - Scheduled Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics Dec 19, 02:00:00 GMT+0 - Identified - We will be carrying out scheduled maintenance this evening for a brief period of 15 minutes starting at 9pm EST. Service may be interrupted during this maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Thank you. Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out scheduled maintenance this evening for a brief period of 15 minutes starting at 9pm EST. Service may be interrupted during this maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Thank you..</p> ]]> Sat, 19 Dec 2020 02:00:00 +0000 https://decipher.instatus.com/maintenance/cmng5ekfp00ulxcp4aavaawje https://decipher.instatus.com/maintenance/cmng5ekfp00ulxcp4aavaawje