tag:decipher.instatus.com,2005:/history decipher Status - Incident history 2026-04-03T13:00:00.000+00:00 decipher tag:decipher.instatus.com,2005:Maintenance/cmng5o44e00ty9jblsuup4syh 2026-04-03T13:00:00.000+00:00 2026-04-03T13:00:01.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Bank Account Connections, Applications, Dashboard Components, Accounting Connections, Email, Documents, CRM, Third-Party Data Services, Electronic Signature, Decipher Analytics

Apr 3, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 13:10:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 13:00:00 GMT+0
Identified - We will be carrying out regularly scheduled maintenance on April 3rd for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00uixcp439wg73xh 2026-01-09T19:59:00.000+00:00 2026-01-09T19:59:00.000+00:00 Chat Support Down Type: Incident

Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents

Jan 9, 19:59:00 GMT+0
Investigating - Our chat support provider is currently down and working to restore service. In the meantime, please email julian@deciphercredit.com or lisa@deciphercredit.com if you need assistance. Thank you!.

Jan 9, 20:55:47 GMT+0
Resolved - Chat support is back and we will continue to monitor..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfq00vfxcp47ign4imx 2025-03-22T01:00:00.000+00:00 2025-03-22T01:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Mar 22, 01:00:00 GMT+0
Identified - We will be carrying out regularly scheduled maintenance on March 21st for a brief period of 10 minutes starting at 9:00pm EST. Service will be interrupted for a brief period of 5-10 minutes during the maintenance window. Thank you..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfq00vdxcp40pwvcjah 2024-11-30T03:00:00.000+00:00 2024-11-30T03:00:00.000+00:00 Scheduled Maintenance - Decipher Type: Maintenance

Duration: 5 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Nov 30, 03:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance on Nov 29th for a brief period of 5 minutes starting at 10:00pm EST. Service should not be affected during the brief maintenance window. Thank you..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00uexcp4ewiyd32a 2024-11-12T15:45:00.000+00:00 2024-11-12T15:45:00.000+00:00 Errors Sending Documents for Signature Type: Incident

Affected Components: Electronic Signature

Nov 12, 15:45:00 GMT+0
Investigating - We are seeing errors when trying to send documents for signature. We are currently investigating the issue..

Nov 12, 16:36:33 GMT+0
Resolved - This has been resolved..

Nov 12, 15:47:36 GMT+0
Investigating - Our signature partner has implemented a fix and we are monitoring the results..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00uaxcp4dnpygm0k 2024-11-08T15:02:00.000+00:00 2024-11-08T15:02:00.000+00:00 Signature Service Degraded Type: Incident

Affected Components: Electronic Signature

Nov 8, 15:02:00 GMT+0
Investigating - Our signature partner is currently experiencing issues and documents for signature are not accessible. They are investigating the issue. We are monitoring closely and will post updates regularly..

Nov 8, 18:07:48 GMT+0
Resolved - This has been resolved and we will continue to monitor..

Nov 8, 17:13:15 GMT+0
Investigating - Our signature partner continues working on the issue. Documents are now accessible for signature but after signing, there are delays in obtaining the signed document and signature log. We will continue monitoring and post updates..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00u5xcp437xl6pbo 2024-10-23T16:17:00.000+00:00 2024-10-23T16:17:00.000+00:00 Signature System Errors Type: Incident

Affected Components: Electronic Signature

Oct 23, 16:17:00 GMT+0
Investigating - We are currently experiencing elevated error rates with our signature partner with documents sent for signature not being accessible. Our signature partner is aware of the issue and is investigating. We will provide continued updates. Thanks for your patience..

Oct 23, 19:05:35 GMT+0
Resolved - This issue has been resolved and we will continue to monitor..

Oct 23, 17:10:49 GMT+0
Investigating - A fix was implemented and we are monitoring results..

Oct 23, 17:10:20 GMT+0
Investigating - The issue has been identified by our signature partner and a fix is being implemented..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00u0xcp4flb9czy5 2024-09-16T14:15:00.000+00:00 2024-09-16T14:15:00.000+00:00 Dashboards Unavailable Type: Incident

Affected Components: Dashboard Components

Sep 16, 14:15:00 GMT+0
Investigating - We are currently experiencing degraded performance of some dashboard reports. Our engineers are working on the issue. We will post an update shortly. Thanks for your patience..

Sep 17, 01:41:34 GMT+0
Resolved - A fix has been implemented and dashboards are back to normal. This incident has been resolved..

Sep 16, 22:21:33 GMT+0
Investigating - Specialty dashboards continue to be affected. Our engineers are working on a fix. Thanks for your continued patience..

Sep 16, 15:16:30 GMT+0
Investigating - Our engineers are continuing to work on this. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00txxcp47l8ggjud 2024-05-29T16:19:00.000+00:00 2024-05-29T16:19:00.000+00:00 Copy of Chat Support Service Currently Down Type: Incident

May 29, 16:19:00 GMT+0
Investigating - Our chat service is currently down. Our chat service provider is working on a fix. In the meantime, please send any requests to support@deciphercredit.com. Thank you for your patience. We will let you know as soon as the chat system is back up..

May 29, 17:20:06 GMT+0
Resolved - Chat support is now back up and running. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00vbxcp43mcb45io 2024-05-18T00:00:00.000+00:00 2024-05-18T00:00:00.000+00:00 Decipher: Scheduled Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

May 18, 00:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance this evening, May 17th, for a brief period of 5 minutes starting at 8:00pm EST. Service may be degraded during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00v9xcp41txoexr4 2024-03-29T00:00:00.000+00:00 2024-03-29T00:00:00.000+00:00 Decipher: Scheduled Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Mar 29, 00:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance on Thursday evening, March 28th, for a brief period of 10 minutes starting at 8:00pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00v7xcp4e9axd5ny 2024-03-09T03:00:00.000+00:00 2024-03-09T03:00:00.000+00:00 Decipher - Scheduled Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Mar 9, 03:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance on Friday evening 03/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00v5xcp47q2j87kc 2023-12-09T03:00:00.000+00:00 2023-12-09T03:00:00.000+00:00 Decipher - Scheduled Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Dec 9, 03:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance on Friday evening 12/08 for a brief period of 5 minutes starting at 10pm EST. Service will not be interrupted during the brief maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00tsxcp4917m1hcj 2023-10-12T14:29:00.000+00:00 2023-10-12T14:29:00.000+00:00 Chat Currently Down Type: Incident

Oct 12, 14:29:00 GMT+0
Investigating - Our chat system provider is currently down. Chat support requests are not being received. Please route any immediate chat requests to support@deciphercredit.com and our team will respond via Email in the interim. We will send updates on the status as our Chat provider recovers..

Oct 12, 15:35:23 GMT+0
Resolved - This issue has been resolved..

Oct 12, 14:55:40 GMT+0
Investigating - Our chat provider has implemented a fix. It looks like the issue is resolved but we will monitor before fully resolving the incident..

Oct 12, 14:53:33 GMT+0
Investigating - Our chat provider is investigating. Chats are still not being received, please continue sending requests via Email to support@deciphercredit.com. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00tpxcp4grsxa30s 2023-08-29T16:17:00.000+00:00 2023-08-29T16:17:00.000+00:00 Degraded Email Performance Type: Incident

Affected Components: Email

Aug 29, 16:17:00 GMT+0
Investigating - Our Email service provider is currently experiencing intermittent connection issues and users are experiencing 404 errors when attempting to send an email. The issue has been identified and a fix has been put in place. We are currently monitoring and will send a status update shortly..

Aug 29, 16:19:47 GMT+0
Resolved - The fix was implemented successfully and Email is back to normal..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00tgxcp4ck692n1k 2023-07-17T13:31:00.000+00:00 2023-07-17T13:31:00.000+00:00 Errors Sending Documents for Signature Type: Incident

Affected Components: Electronic Signature

Jul 17, 13:31:00 GMT+0
Investigating - Our signature partner is experiencing an outage and is working to fix the issue. You will encounter errors sending documents for signature. We will be monitoring the status closely and will provide ongoing updates as the issue is resolved. Any automated documents sent for signature may need to be resent as soon as the service is restored, we will provide additional guidance along with our updates..

Jul 17, 21:32:00 GMT+0
Resolved - Service is restored and users can resume sending documents. We will continue to monitor..

Jul 17, 21:30:32 GMT+0
Investigating - We are currently monitoring the fix implemented by our signature partner..

Jul 17, 21:15:51 GMT+0
Investigating - Our signature partner has completed implementing a fix and they are currently monitoring the results. We are also monitoring on our end. We will update you as soon as you can resume sending documents..

Jul 17, 17:14:25 GMT+0
Investigating - Our signature partner continues working on restoring service. We will continue providing updates..

Jul 17, 17:13:16 GMT+0
Investigating - Our signature partner continues to work on a fix. We will continue to provide updates as they become available. Thanks for your continued patience..

Jul 17, 15:47:56 GMT+0
Investigating - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience..

Jul 17, 14:19:59 GMT+0
Investigating - Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00v3xcp499mfdrpi 2023-04-12T01:30:00.000+00:00 2023-04-12T01:30:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: Dashboard Components, Applications, Electronic Signature, Documents, CRM, Decipher Analytics

Apr 12, 01:30:00 GMT+0
Identified - We will perform scheduled maintenance beginning on April 11, 2023 at 9:30 PM (EST). The maintenance will last for 5 minutes. During this time, some services may be degraded..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00tcxcp4cteu4aa8 2023-02-21T21:00:00.000+00:00 2023-02-21T21:00:00.000+00:00 Degraded Email Performance Type: Incident

Affected Components: Email

Feb 21, 21:00:00 GMT+0
Investigating - Our Email service provider is currently experiencing intermittent connection issues. They are working on the issue and we will be monitoring the status and will send updates. Thanks for your patience..

Feb 21, 21:39:50 GMT+0
Resolved - This issue has been resolved. Our team will continue to monitor in case we see any further issues..

Feb 21, 21:38:32 GMT+0
Investigating - Our Email service provider implemented a fix. We are monitoring and will post an update as soon as the issue is fully resolved..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00v1xcp40ie22gyy 2023-01-11T02:30:00.000+00:00 2023-01-11T02:30:00.000+00:00 Scheduled Maintenance - January 10, 2023 Type: Maintenance

Duration: 15 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Jan 11, 02:30:00 GMT+0
Identified - We will perform scheduled maintenance beginning on January 10, 2023 at 9:30 PM (EST). The maintenance will last for 15 minutes. During this time, some services might not be available..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00t9xcp470uj2aze 2022-12-22T17:30:00.000+00:00 2022-12-22T17:30:00.000+00:00 Bankruptcies Report Currently Down Type: Incident

Affected Components: Third-Party Data Services

Dec 22, 17:30:00 GMT+0
Investigating - We are experiencing issues generating the Bankruptcies/Judgements/Liens Report. We have contacted our provider and they confirmed their service is down and they are working to restore it. If you ran any reports and have run into this issue, please hold off on running the reports again until the service is back up. Once the service is restored, please contact our chat support team to assist in getting the reports. We will provide an update shortly. Thanks for your patience..

Dec 22, 19:51:39 GMT+0
Resolved - The service has been restored..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00t6xcp40d5igyl8 2022-10-06T13:18:00.000+00:00 2022-10-06T13:18:00.000+00:00 Dashboards Degraded Type: Incident

Affected Components: Dashboard Components

Oct 6, 13:18:00 GMT+0
Investigating - We are currently experiencing degraded performance with our dashboards. Our engineering team has identified the problem and is working on a fix. We will keep you posted on the status until it is resolved..

Oct 6, 13:33:13 GMT+0
Resolved - The incident has been resolved.

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00uzxcp495by3745 2022-06-17T23:00:00.000+00:00 2022-06-17T23:00:00.000+00:00 Decipher - Scheduled Maintenance Type: Maintenance

Duration: 20 minutes

Affected Components: Dashboard Components, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Jun 17, 23:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance on Friday, June 17th for a period of 20 minutes starting at 7pm EST. Service will not be interrupted during the maintenance window. If you have any questions, please contact support@deciphercredit.com or via chat. Thank you..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00syxcp40rrshejw 2022-06-09T13:29:00.000+00:00 2022-06-09T13:29:00.000+00:00 Email performance is degraded Type: Incident

Affected Components: Email

Jun 9, 13:29:00 GMT+0
Investigating - We have identified an issue that is affecting email performance. We are working on a fix and will provide updates..

Jun 9, 16:17:38 GMT+0
Resolved - The incident has been resolved.

Jun 9, 15:44:34 GMT+0
Investigating - Outbound delivery has fully recovered. We are currently experiencing a delay as we catch up from the previous delivery issues..

Jun 9, 15:07:00 GMT+0
Investigating - We are continuing to work on a fix..

Jun 9, 14:44:16 GMT+0
Investigating - We continue to work on a fix and are still experiencing sending delays. All other services are fully operational..

Jun 9, 13:59:50 GMT+0
Investigating - We are continuing to work on this issue..

Jun 9, 13:58:11 GMT+0
Investigating - We are experiencing sending delays but are continuing to work on a fix..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00suxcp4b1m46of6 2022-06-02T18:31:00.000+00:00 2022-06-02T18:31:00.000+00:00 Errors with Signed Documents Type: Incident

Affected Components: Electronic Signature

Jun 2, 18:31:00 GMT+0
Investigating - We are investigating errors with signed documents. We have contacted our signature partner and will post updates shortly. Thank you for your patience..

Jun 2, 20:24:00 GMT+0
Resolved - The issue has been resolved and we will continue to monitor. If you have any questions on a specific document, please reach out to our Chat support team to assist you. Thank you!.

Jun 2, 18:39:32 GMT+0
Investigating - We have identified the issue and are working on a fix..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00srxcp44bgkgwrf 2022-04-19T21:27:00.000+00:00 2022-04-19T21:27:00.000+00:00 Errors Loading Decipher Type: Incident

Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents

Apr 19, 21:27:00 GMT+0
Investigating - We are currently investigating errors with loading Decipher. We will update here as soon as we have identified the issue. Thanks for your patience..

Apr 19, 21:36:13 GMT+0
Resolved - We detected and fixed the issue. All systems are back to normal. We will be monitoring in case anything changes..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00uxxcp437hy0x6o 2022-04-18T03:30:00.000+00:00 2022-04-18T03:30:00.000+00:00 Scheduled Maintenace Type: Maintenance

Duration: 15 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Apr 18, 03:30:00 GMT+0
Identified - For a period of 15 minutes beginning at 11:30pm EST on Sunday 04-17-2022, clients may experience a series of interruptions. This is due to planned maintenance work required. During the maintenance window, clients will experience limited functionality and our core services may be unavailable..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00soxcp4h35u8tfv 2022-04-12T20:10:00.000+00:00 2022-04-12T20:10:00.000+00:00 Degraded Performance: Experian Reports Type: Incident

Affected Components: Third-Party Data Services

Apr 12, 20:10:00 GMT+0
Investigating - API service performance with our third-party data provider, Experian, is currently degraded with some reports returning errors. We have contacted them and they are working to resolve the issue. We will send an update over the next 30 minutes. Thanks for your patience. If you have any questions on a specific report, you can reach out to our chat support team for fastest response..

Apr 12, 22:22:36 GMT+0
Resolved - The issue has been resolved and we will continue to monitor. If you have any reports that were not successfully received, please Evaluate again or Run the Report again. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00uvxcp4c8o00ajl 2022-04-06T03:00:00.000+00:00 2022-04-06T03:00:00.000+00:00 Scheduled Release Type: Maintenance

Duration: 15 minutes

Affected Components: Dashboard Components, Applications

Apr 6, 03:00:00 GMT+0
Identified - Scheduled Release: -Updated Document Checklist and added ability to open images or any PDF document. Added ability to annotate, add review points and comments to a PDF as well as tie back to specific checklist items. Added functionality to Archive and Restore. -Added ability to view Excel and Word documents to Document Checklist. -Added ability to customize main Application Detail header. -Added unique email validation for Contacts..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00utxcp4b5u57sen 2022-03-19T03:15:00.000+00:00 2022-03-19T03:15:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: Dashboard Components, Third-Party Data Services, Applications, Documents, CRM, Decipher Analytics

Mar 19, 03:15:00 GMT+0
Identified - For a period of 5 minutes beginning at 11:15pm EST on Friday 03-18-2022, clients may experience a series of interruptions to our core features. This is due to planned maintenance work required. During the maintenance window, loading application detail, clients, business relationships, credit reports, and dashboards may be degraded or unavailable and clients will experience limited functionality..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00skxcp4cegq9zt0 2021-11-29T17:00:00.000+00:00 2021-11-29T17:00:00.000+00:00 Latency in Decipher Type: Incident

Affected Components: Dashboard Components, Decipher Analytics, CRM, Email, Documents

Nov 29, 17:00:00 GMT+0
Investigating - We are currently investigating latency in Decipher and error messages being received. We will keep you updated as this issue is resolved. Thanks for your patience..

Nov 29, 18:05:28 GMT+0
Resolved - The latency issue has been resolved and was related to a security update performed over the weekend..

Nov 29, 17:43:28 GMT+0
Investigating - We have identified the issue and are working on a fix..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00urxcp41j9m1yqp 2021-11-25T18:00:00.000+00:00 2021-11-25T18:00:00.000+00:00 Decipher - Scheduled Maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: Dashboard Components, Third-Party Data Services, Applications, Electronic Signature, Documents, CRM, Decipher Analytics

Nov 25, 18:00:00 GMT+0
Identified - Upcoming scheduled maintenance notice: Between Thursday November 25 01:00 EST and 01:15PM EST, customers may experience interruptions to the following features: Dashboard, Applications, Third Party Data Services, E-signature, Business Analytics and CRM. This is due to planned security updates on our core services. What is the impact? During the maintenance window service may be degraded or unavailable for a period of 15 minutes. Why are we doing this? Necessary security updates will be made. What will happen to inbound emails? No impact.

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00shxcp4frehbe4f 2021-11-24T18:03:00.000+00:00 2021-11-24T19:17:42.000+00:00 Latency in Decipher Type: Incident

Affected Components: Dashboard Components, Decipher Analytics

Nov 24, 19:17:42 GMT+0
Resolved - This issue has been resolved..

Nov 24, 18:03:00 GMT+0
Investigating - We are currently investigating latency with some dashboard components in Decipher. We will keep you posted on the status until the issue is resolved..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00sdxcp4dqgfg5fe 2021-11-10T14:00:00.000+00:00 2021-11-10T14:00:00.000+00:00 Experian API Service Down Type: Incident

Affected Components: Third-Party Data Services

Nov 10, 14:00:00 GMT+0
Investigating - Experian API service is currently down. We have contacted them and they are working to resolve the issue. We will advise as soon as the issue is resolved. Thanks for your patience..

Nov 12, 04:07:00 GMT+0
Resolved - This issue has been fully resolved. If clients attempted to retrieve Experian reports during this outage, please Evaluate again to retrieve the reports. Contact our support team if you have any questions or need additional guidance..

Nov 11, 20:02:39 GMT+0
Investigating - The API is back up but our team is still running tests. We will post an update when the issue is fully resolved..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00saxcp46x5k2lbu 2021-09-15T20:31:00.000+00:00 2021-09-16T00:02:08.000+00:00 Experian is currently experiencing degraded performance. Type: Incident

Affected Components: Third-Party Data Services

Sep 16, 00:02:08 GMT+0
Resolved - This issue has been resolved. Thank you..

Sep 15, 20:31:00 GMT+0
Investigating - Experian is currently experiencing degraded performance. They are looking into the issue. If you have not received a credit report, please contact our team via chat support. We will provide updates. Thanks for your patience..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00s7xcp4a1da4vdt 2021-08-26T21:53:00.000+00:00 2021-08-26T21:53:00.000+00:00 Digital Signature Service Outage Type: Incident

Aug 26, 21:53:00 GMT+0
Investigating - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience..

Aug 27, 01:03:00 GMT+0
Resolved - This has been resolved by our signature partner..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcz00s4xcp4dpo3dl46 2021-08-26T20:04:00.000+00:00 2021-08-26T20:04:00.000+00:00 Digital Signature Services Interruptions Type: Incident

Affected Components: Electronic Signature

Aug 26, 20:04:00 GMT+0
Investigating - Our digital signature partner is experiencing degraded performance at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon. If you have any questions on specific documents, please reach out to customer support via chat or email. Thanks for your patience..

Aug 26, 20:48:37 GMT+0
Resolved - The incident has been resolved.

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcy00s1xcp4dvjuappx 2021-07-22T21:18:00.000+00:00 2021-07-22T21:24:16.000+00:00 Services down Type: Incident

Affected Components: Dashboard Components, Decipher Analytics, CRM, Documents

Jul 22, 21:24:16 GMT+0
Investigating - This incident has been resolved. Thank you..

Jul 22, 21:18:00 GMT+0
Investigating - We are currently experiencing an outage and we have identified the root cause of the problem. Our engineering team is working on fixing the issue. We will keep you posted on the status until it is resolved. Thank you for your patience..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcy00ryxcp4hy0cb9nz 2021-06-04T15:29:00.000+00:00 2021-06-04T15:29:00.000+00:00 Partial Service Outage Type: Incident

Affected Components: Dashboard Components, Applications, Decipher Analytics, Electronic Signature, Third-Party Data Services, CRM, Bank Account Connections, Accounting Connections, Email, Documents

Jun 4, 15:29:00 GMT+0
Investigating - We are investigating a partial service outage..

Jun 4, 15:33:26 GMT+0
Resolved - The issue has been resolved..

]]> tag:decipher.instatus.com,2005:Incident/cmng5ekcy00ruxcp4e48o10i5 2021-05-13T13:26:00.000+00:00 2021-05-13T13:26:00.000+00:00 Dashboard Unavailable Type: Incident

Affected Components: Dashboard Components

May 13, 13:26:00 GMT+0
Investigating - Dashboard components are currently unavailable. We are investigating the issue..

May 13, 14:12:17 GMT+0
Resolved - This issue has been resolved..

May 13, 13:28:10 GMT+0
Investigating - We have identified the issue and are working on a fix..

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00unxcp48z4s4pwo 2021-02-25T01:30:00.000+00:00 2021-02-25T01:33:34.004+00:00 Scheduled Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Applications

Feb 25, 01:33:34 GMT+0
Identified - The maintenance has been started.

Feb 25, 01:30:00 GMT+0
Identified - For a period of 10 minutes beginning at 8:30pm EST on Monday 02-24-2021, clients may experience a series of interruptions to the following features: Application Detail. This is due to planned maintenance work required on our application service. During the maintenance window, loading application detail may be degraded or unavailable and clients will experience limited functionality within application detail..

Feb 25, 01:42:38 GMT+0
Identified - The maintenance has been completed.

]]> tag:decipher.instatus.com,2005:Maintenance/cmng5ekfp00ulxcp4aavaawje 2020-12-19T02:00:00.000+00:00 2020-12-19T02:00:00.000+00:00 Decipher - Scheduled Maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: Dashboard Components, Bank Account Connections, Accounting Connections, Third-Party Data Services, Applications, Email, Electronic Signature, Documents, CRM, Decipher Analytics

Dec 19, 02:00:00 GMT+0
Identified - We will be carrying out scheduled maintenance this evening for a brief period of 15 minutes starting at 9pm EST. Service may be interrupted during this maintenance window. Please do not hesitate to contact our support team at support@deciphercredit.com if you have any questions. Thank you..

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