decipher - Errors Sending Documents for Signature – Incident details

All systems operational

Errors Sending Documents for Signature

Resolved
Degraded performance
Started about 3 years agoLasted about 8 hours

Affected

Electronic Signature

Degraded performance from 1:31 PM to 9:32 PM

Updates
  • Resolved
    UTC
    Resolved

    Service is restored and users can resume sending documents. We will continue to monitor.

  • Update
    UTC
    Update

    We are currently monitoring the fix implemented by our signature partner.

  • Update
    UTC
    Update

    Our signature partner has completed implementing a fix and they are currently monitoring the results. We are also monitoring on our end. We will update you as soon as you can resume sending documents.

  • Update
    UTC
    Update

    Our signature partner continues working on restoring service. We will continue providing updates.

  • Update
    UTC
    Update

    Our signature partner continues to work on a fix. We will continue to provide updates as they become available. Thanks for your continued patience.

  • Update
    UTC
    Update

    Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience.

  • Update
    UTC
    Update

    Our signature partner continues working on a fix. We will continue to provide updates as they become available. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    Our signature partner is experiencing an outage and is working to fix the issue. You will encounter errors sending documents for signature. We will be monitoring the status closely and will provide ongoing updates as the issue is resolved. Any automated documents sent for signature may need to be resent as soon as the service is restored, we will provide additional guidance along with our updates.