decipher - Notice history

All systems operational

Accounting Connections - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Third-Party Data Services - Operational

99.47% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 98.41%

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Sep 2021
Oct 2021
Nov 2021

Electronic Signature - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Email - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Bank Account Connections - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Notice history

View current status

Nov 2021

Latency in Decipher
ResolvedDegraded performance1 hour 5 minutes
  • ResolvedUTC

    The latency issue has been resolved and was related to a security update performed over the weekend.

  • UpdateUTC

    We have identified the issue and are working on a fix.

  • InvestigatingUTC

    We are currently investigating latency in Decipher and error messages being received. We will keep you updated as this issue is resolved. Thanks for your patience.

NOV25
Decipher - Scheduled Maintenance
CompletedMaintenance15 minutes

  • Upcoming scheduled maintenance notice: Between Thursday November 25 01:00 EST and 01:15PM EST, customers may experience interruptions to the following features: Dashboard, Applications, Third Party Data Services, E-signature, Business Analytics and CRM. This is due to planned security updates on our core services. What is the impact? During the maintenance window service may be degraded or unavailable for a period of 15 minutes. Why are we doing this? Necessary security updates will be made. What will happen to inbound emails? No impact

    November 25, 2021 at 6:00 PMUTC
Latency in Decipher
ResolvedDegraded performance1 hour 14 minutes
  • ResolvedUTC

    This issue has been resolved.

  • InvestigatingUTC

    We are currently investigating latency with some dashboard components in Decipher. We will keep you posted on the status until the issue is resolved.

Experian API Service Down
ResolvedPartial outage38 hours 7 minutes
  • ResolvedUTC

    This issue has been fully resolved. If clients attempted to retrieve Experian reports during this outage, please Evaluate again to retrieve the reports. Contact our support team if you have any questions or need additional guidance.

  • UpdateUTC

    The API is back up but our team is still running tests. We will post an update when the issue is fully resolved.

  • InvestigatingUTC

    Experian API service is currently down. We have contacted them and they are working to resolve the issue. We will advise as soon as the issue is resolved. Thanks for your patience.

Oct 2021

No notices reported this month

Sep 2021

Experian is currently experiencing degraded performance.
ResolvedDegraded performance3 hours 31 minutes
  • ResolvedUTC

    This issue has been resolved. Thank you.

  • InvestigatingUTC

    Experian is currently experiencing degraded performance. They are looking into the issue. If you have not received a credit report, please contact our team via chat support. We will provide updates. Thanks for your patience.

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