decipher - Notice history

All systems operational

Accounting Connections - Operational

100.0% uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Third-Party Data Services - Operational

99.95% uptime
Sep 2020 · 99.84%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Electronic Signature - Operational

99.96% uptime
Sep 2020 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Email - Operational

100.0% uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Bank Account Connections - Operational

100.0% uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Notice history

View current status

Nov 2020

No notices reported this month

Oct 2020

Decipher Status: Application detail stage and person assigned mismatch issue
ResolvedDegraded performance36 minutes
  • ResolvedUTC

    This issue has been resolved.

  • InvestigatingUTC

    We are investigating an issue affecting what is being displayed at the top of Application Detail. The stage and the individual assigned are not displaying correctly on the upper right hand corner. This is only affecting application detail so all stages and persons assigned under the Applications tab are correct. We will provide an update soon.

Decipher Status - Digital Signature Services Interrupted
ResolvedMajor outage48 minutes
  • ResolvedUTC

    The issue has been resolved.

  • UpdateUTC

    They have identified the issue and are working on a fix.

  • InvestigatingUTC

    Our digital signature partner is experiencing an outage at the moment, affecting signature services in Decipher. They are investigating the incident. We will post updates soon.

Sep 2020

Decipher Status - Experian partial outage
ResolvedPartial outage3 hours 43 minutes
  • UpdateUTC

    Experian has implemented a fix and is currently testing. Services appear back to normal. Another update will be provided as soon as the issue is confirmed to be fully resolved.

  • InvestigatingUTC

    Our credit data partner Experian is currently experiencing a partial outage. It is possible that the outage may affect credit reports being generated from Decipher. Please contact our chat support team if you experience issues. Thank you.

Decipher Status - Longer than normal load times
ResolvedDegraded performance2 hours 27 minutes
  • ResolvedUTC

    The issue has been resolved. Load times are back to normal. Thanks for your patience.

  • UpdateUTC

    We have identified the issue and are working to resolve it.

  • InvestigatingUTC

    We are experiencing longer than normal load times. Our engineers are investigating the issue.

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