decipher - Notice history

All systems operational

Third-Party Data Services - Operational

99% - uptime
Nov 2021 · 98.41%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Electronic Signature - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Email - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Bank Account Connections - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Notice history

Jan 2022

No notices reported this month

Dec 2021

No notices reported this month

Nov 2021

Latency in Decipher
  • Resolved
    UTC
    Resolved

    The latency issue has been resolved and was related to a security update performed over the weekend.

  • Update
    UTC
    Update

    We have identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating latency in Decipher and error messages being received. We will keep you updated as this issue is resolved. Thanks for your patience.

Decipher - Scheduled Maintenance
  • Planned
    November 25, 2021 at 6:00 PMUTC
    Planned
    November 25, 2021 at 6:00 PMUTC

    Upcoming scheduled maintenance notice: Between Thursday November 25 01:00 EST and 01:15PM EST, customers may experience interruptions to the following features: Dashboard, Applications, Third Party Data Services, E-signature, Business Analytics and CRM. This is due to planned security updates on our core services. What is the impact? During the maintenance window service may be degraded or unavailable for a period of 15 minutes. Why are we doing this? Necessary security updates will be made. What will happen to inbound emails? No impact

Latency in Decipher
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating latency with some dashboard components in Decipher. We will keep you posted on the status until the issue is resolved.

Experian API Service Down
  • Resolved
    UTC
    Resolved

    This issue has been fully resolved. If clients attempted to retrieve Experian reports during this outage, please Evaluate again to retrieve the reports. Contact our support team if you have any questions or need additional guidance.

  • Update
    UTC
    Update

    The API is back up but our team is still running tests. We will post an update when the issue is fully resolved.

  • Investigating
    UTC
    Investigating

    Experian API service is currently down. We have contacted them and they are working to resolve the issue. We will advise as soon as the issue is resolved. Thanks for your patience.

Nov 2021 to Jan 2022

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