decipher - Signature System Errors – Incident details

All systems operational

Signature System Errors

ResolvedDegraded performance2 hours 48 minutes

Affected

Electronic Signature

Degraded performance from 4:17 PM to 7:05 PM

  • ResolvedUTC

    This issue has been resolved and we will continue to monitor.

  • UpdateUTC

    A fix was implemented and we are monitoring results.

  • UpdateUTC

    The issue has been identified by our signature partner and a fix is being implemented.

  • InvestigatingUTC

    We are currently experiencing elevated error rates with our signature partner with documents sent for signature not being accessible. Our signature partner is aware of the issue and is investigating. We will provide continued updates. Thanks for your patience.